Shipping & Delivery

Last updated: September 24, 2025

Welcome to Scandi Wholesales Shipping & Delivery page. Below you’ll find clear, honest details about processing times, carriers, delivery estimates, tracking, customs, and what to do if something goes wrong. We ship worldwide from our facilities in Sweden.

Processing Times

Standard processing: 1–3 business days for most retail orders.
Large / wholesale orders: 3–7 business days depending on volume and customization.
Orders placed after 12:00 (CET) are processed the next business day.
We’ll email you if anything impacts your order timeline.

Carriers & Service Levels

We partner with reliable carriers and continuously optimize routes for speed and reliability.

Primary: FedEx International (Priority / Economy)
Backup (route-dependent): UPS, DHL, PostNord, or local partners
PO Boxes / APO/FPO: Not supported by most express carriers. Please use a physical address.

Heads‑up: During peak seasons or unforeseen network issues, we may switch carriers to get your order delivered faster.

Delivery Estimates (Business Days)

These are typical in‑transit times after your order has been processed. Estimates exclude weekends/holidays and customs inspections.

Region	Express Priority	Economy
USA & Canada	3–6 days	6–10 days
EU/EEA	2–5 days	4–8 days
UK	3–6 days	6–10 days
Norway / Switzerland	3–6 days	6–10 days
Middle East	4–8 days	7–12 days
Asia (incl. Japan, Singapore, HK)	3–6 days	6–10 days
Australia / New Zealand	4–8 days	7–12 days
Rest of World	5–9 days	8–14 days

Note: Delivery estimates can be affected by local import checks, weather, and carrier network congestion.

Shipping Rates & Free Shipping

Live rates are shown at checkout based on weight, destination, and service level.
From time to time we offer automatic discounts or free‑shipping thresholds in select markets. If a free‑shipping offer applies, it will show automatically in cart/checkout.

Duties, Taxes & DDP

We work to minimize surprises at delivery.

USA: Many shipments are sent DDP (Delivered Duty Paid) where possible, meaning duties/taxes are pre‑paid. If DDP is unavailable for your order, carrier may collect applicable import fees on delivery.
EU/EEA & UK: VAT is handled per local rules. Duties may apply for non‑EU destinations.
Rest of World: Import duties/taxes vary by country and are the customer’s responsibility unless DDP is shown at checkout.

Tracking Your Order

You’ll receive a shipping confirmation email with a tracking link once your order leaves our facility.
Tracking events may update in batches. If you see “label created” or a location scan that doesn’t change for 24–48 hours, that’s normal during handoffs between hubs.

Address Changes & Delivery Issues

Need to adjust the address? Contact us ASAP. We can update addresses before dispatch; after dispatch we’ll try to reroute through the carrier (fees may apply and success isn’t guaranteed).
If a delivery attempt was made, please follow the carrier’s instructions to reschedule or pick up from a nearby access point.

Heat‑Sensitive Items (Chocolate & Chewy Candy)

Warm climates can affect texture. We pack with care and may add insulation when needed.
Please bring packages indoors promptly upon delivery. We’re not responsible for quality issues arising from parcels left in heat after delivery.

Damaged, Missing, or Lost Parcels

If something’s off, we’ll make it right.

Inspect on arrival and photograph any damage (outer box + product).
Report within 7 days of the delivery scan (or within 21 days of the last tracking event if never delivered).
We’ll investigate with the carrier and offer a replacement or refund according to the outcome and product availability.

In rare cases of carrier network disruptions, scans may fluctuate (e.g., “out for delivery” → “processing”). We proactively monitor these cases and work with carriers to prevent parcel disposal and to prioritize delivery.

Refused / Unclaimed Parcels

Refused or unclaimed parcels returned to us can be refunded minus original shipping and return costs once received back in sellable condition. Perishable goods not returned in sellable condition aren’t refundable.

Customs Holds & Clearance

We submit all required export documents. Some destinations may request extra info from the receiver (e.g., ID, tax number).
If customs requests documents, please reply promptly to avoid storage fees or returns.

Cancellations & Order Edits

We can cancel or edit orders before they are packed. Once packed or shipped, changes aren’t guaranteed.

Contact

Questions about your order or shipping to a specific country? We’re here to help.

Email: info@scandiwholesale.com
Hours: Mon–Fri, 9:00–17:00 CET

Wholesale, Pallets & Corporate Gifts (Optional Section)

For palletized or corporate shipments we can arrange airport delivery for best rates, door‑to‑door service, or collaborate with your forwarder. Typical pallet dimensions are 120 × 80 × 155 cm, up to 500 kg for air freight (up to 700 kg for sea freight).

Air Freight to Nearest Airport: ~5–10 days
Air Freight Door‑to‑Door: ~5–10 days
Sea Freight (Reefer) to Port: ~4–6 weeks

For quotes, contact info@scandiwholesale with destination, required lead time, and products.

Shipping